FAQs

Vehicles

Q. Who supplies my new car?

A. All our cars are supplied directly from Volvo UK via one of its nominated dealers; we do not supply imported vehicles.

Q. How many keys Do i get with my Volvo?

A. Your new Volvo will be delivered with a full set of keys. This is normally two.

Contracts

Q. What type of contracts do you offer?
A. Volvo Cars on Lease specialise solely with Business and Personal Contract Hire agreements.

Q. How long can you arrange a lease agreement over?
A. We always try to provide as much flexibility as possible when it comes to leasing your next Volvo which is why our lease agreements range from 12 to 48 months.

Q. How much of a down payment must I pay on my Contract Hire agreement?
A. Your initial rental payment can be the equivalent of 1 up to 12 regular monthly rentals. The higher the initial down payment the lower the regular monthly rentals will be.

Q. How will my payments be collected?
A. All payments are collected by Direct Debit.

Q. Can I increase my annual mileage allowance during the contract?
A. Yes. You will need to contact us to arrange a new mileage allowance. This will however result in increased monthly payments. You are however unable to reduce your mileage allowance once your contract has been activated.

Delivery

Q. Is delivery included?
A. No. Delivery throughout the UK mainland is FREE! Vehicles can be delivered to your work or home address.

Q. How is my car delivered?
A. Your new Volvo will be driven by an approved Volvo delivery driver. If you would rather your vehicle be delivered by transporter this is available at an additional cost. Please ask your sales advisor to find out how much this will be.

Maintenance

Q. Can you insure the vehicle for me?
A. You must organise your own insurance. This must start from the date your vehicle is delivered to you as a legal requirement. The car must be covered by a fully comprehensive insurance policy for the duration of the contract and the insurers must be made aware that the car is on a lease and registered to the finance company, not yourself.

Q. Is my vehicle supplied with a warranty?
A. All our vehicles come with Volvos full UK manufacturers’ warranty.

Q. Who is liable for servicing and when?
A. You are liable for all servicing requirements if taking the lease on a non-maintained contract. All services must be carried out in line with Volvo’s servicing requirements. These details can be found in the vehicle handbook or within the vehicle brochure available to download on our website. If your lease is on a ‘maintained’ agreement then your servicing costs are covered by the lease company. You will however pay a higher monthly and initial payment for a maintained agreement.

Q. What do I do in the event of a breakdown?
A. All new vehicles are supplied with roadside assistance.

End of Lease

Q. Will my vehicle be collected at the end of its lease?
A. Yes, your vehicle will be collected from your home or work address at the end of the lease.

Q. What condition does my vehicle need to be in at the end of its lease?
A. Your vehicle needs to be in a condition relevant to its age and the mileage covered at the end of contract. For a more detailed explanation please click hereto view the BVRLA’s Industry Fair Wear and Tear standards for a vehicle at the end of its lease.

Other

Q. What do I do in the event of an accident?
A. You will need to liaise with your insurance company. They will negotiate directly with the leasing company. As different Insurers have varying policies we recommend that you check the exact process with your insurer.